Return Policy Page

Cancellation and Refund Policy for Mataji Flower (Mj Decoration)

Effective Date: [08/04/2024]

1. Cancellation Policy

Please note that we do not accept cancellations for the following items:

• Customized or personalized products
• Perishable items
• Any items marked as non-cancellable at the time of purchase

Once an order is placed for these items, it cannot be canceled.

2. Refund Policy

We strive to ensure that our customers are satisfied with their purchases. However, due to the nature of our products, refunds are only available under specific circumstances:

• If the product is defective or damaged upon arrival, please contact us within [insert number of days] days of receiving your order. We may require photos of the damaged item for our records.
• Refunds will not be issued for items that are not in their original condition, or if they have been used or altered in any way.

3. Return Process

To initiate a return for eligible items:

1. Contact our customer service team at [Insert Email Address] within the specified timeframe.
2. Provide your order number and details about the issue.
3. Follow the instructions provided for returning the item.

4. Refund Processing Time

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few days for the processing time depending on your bank or credit card company.

5. Contact Us

For any questions regarding our Cancellation and Refund Policy, please reach out to us at:

Mataji Flower (Mj Decoration)
Rudrappa Complex,
289, Avenue Rd,
Near Raja Market,
Ragipet, Kumbarpet,
Ganigarpet, Nagarathpete,
Bengaluru, Karnataka 560002